Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note that customized, bulky, or high-demand products may require additional handling time.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Carriers
We partner with trusted international and local carriers, including DHL, FedEx, UPS, and national postal services, to ensure safe and timely delivery.
Available shipping methods, along with estimated delivery times and costs, are displayed at checkout.
Please ensure that your shipping address and contact details are correct to avoid any delivery issues.
Shipping Fees
Shipping fees are calculated based on weight, dimensions, and destination.
Free shipping promotions will be indicated on product pages or during checkout.
Tracking Your Order
Once your order is shipped, a tracking number will be provided via email.
You can track your shipment through the carrier's website.
Please allow up to 24–48 hours for the tracking information to become active after shipment.
Delivery Time
Estimated delivery times vary depending on your region and the selected shipping method.
Most standard international shipments are delivered within 7–15 business days, while express options may arrive sooner.
Delays may occur during peak seasons, customs inspections, or due to unforeseen logistics issues.
Lost, Damaged, or Delayed Shipments
Superlex shop is not responsible for delays caused by carriers, customs clearance, or weather conditions.
If your package appears lost or delayed, please contact us at info@superlexshop.com.
We will assist you in tracking the shipment and, where applicable, help file a claim with the carrier.
For damaged or missing items, please notify us within 7 days of delivery with photos and order details for prompt resolution.
Address Changes & Failed Deliveries
If you need to modify your delivery address after placing an order, please contact us within 24 hours.
Once the order has been shipped, we are unable to make address changes.
Failed deliveries due to incorrect address information or unclaimed packages may result in additional shipping charges for reshipment.