To start a return, please contact our customer support team atinfo@superlexshop.com within30 days of receiving your order.
Our team will review your request and, if approved, send you areturn shipping label and detailed instructions on how and where to send your package.
Please note: items must be unused, in their original packaging, and in resalable condition.
Items sent back without prior authorization will not be accepted.

Once we receive and inspect your returned item, we’ll notify you by email about the status of your refund.
If approved, your refund will be issued to youroriginal payment method within7–14 business days.
Please note that processing times may vary depending on your bank or card provider.
Shipping costs are non-refundable unless the return is due to a Superlex error (wrong or defective item).

If your order arrivesdamaged, defective, or incorrect, please contact us immediately atinfo@superlexshop.com with your order number and photos of the item and packaging.
We’ll review the issue promptly and offer areplacement, exchange, or refund depending on the situation.
Please contact uswithin 48 hours of delivery to ensure quick resolution.

Superlex ships tomost international destinations, including North America, the European Union, and select regions in Asia and Oceania.
Shipping options and estimated delivery times are displayed at checkout based on your location.
If you’re unsure whether we ship to your area, feel free to contact us atinfo@superlexshop.com before placing your order.

To submit a warranty claim, please email info@superlexshop.com with the following details:

• Your order number
• Product name or model
• A brief description of the issue
• Clear photos or videos showing the problem

Our support team will verify eligibility under the Superlex warranty policy and provide return or replacement instructions if applicable.
Do not return any items without confirmation from our support team.

We accept major credit and debit cards, includingVisa, MasterCard, American Express, and Discover.
We also supportShop Pay, PayPal, and other secure checkout options available in your region.
All payments are processed in a secure environment to ensure your information is protected.

Yes,Afterpay (or similar installment payment options) may be available at checkout depending on your region.
If supported, you’ll see the option to split your purchase intointerest-free installments before completing your order.

Taxes are calculated based on yourshipping destination andlocal regulations.
Any applicable tax or VAT will be clearly displayed at checkout before payment.
International customers are responsible for anycustoms duties, import taxes, or brokerage fees that may apply upon delivery.

Shipping fees are calculated automatically at checkout based on yourorder weight, size, and destination.
Free shipping promotions will be displayed on eligible product pages or during checkout.

Once your order is shipped, you’ll receive ashipping confirmation email with atracking number.
You can track your order through the carrier’s website.
Please allow24–48 hours after shipment for the tracking link to update.
If you created a Superlex account, you can also check your order status directly underMy Account → Order History.

Your payment method is chargedimmediately upon order confirmation.
If the transaction is declined or incomplete, your order will not be processed until payment is successfully received.

Orders can be canceledwithin 24 hours of purchase if they have not yet been processed or shipped.
Once an order is dispatched, it can no longer be canceled.
If you wish to cancel, please contactinfo@superlexshop.com as soon as possible with your order number.

All orders are processed within1–3 business days after payment confirmation.
Once shipped, standard delivery typically takes7–15 business days, while express options may arrive sooner.
Delivery times vary depending on your region and carrier service.

International shipping generally takes7–15 business days, depending on the destination and customs clearance process.
Delays may occur during peak seasons, holidays, or due to customs inspections.
You’ll receive a tracking link to monitor your shipment’s progress.

At this time, we do not offer formal gift wrapping or personalized notes.
However, all Superlex products are packaged securely and neatly, making them suitable for gifting.
We’re working on adding dedicated gift options in the near future.

Superlex stands out for its philosophy of turning everyday household tasks into moments of joy. We design every appliance with real homes in mind—balancing power, simplicity, and smart design. Unlike overcomplicated or disposable gadgets, Superlex focuses on long-lasting performance, minimalist aesthetics, and user-inspired innovation. Every product goes through rigorous testing to ensure reliability, safety, and comfort in daily use.

Superlex was founded with a simple purpose—to make home care smarter and more enjoyable. The idea came when our founder, during a move to a new apartment, experienced how frustrating limited space and ineffective appliances could be. This led to the creation of Superlex’s first product, a portable 10-in-1 steam cleaner. From there, the brand evolved into a full range of thoughtfully designed home appliances, built to make everyday life easier and cleaner.

Superlex products are designed by our in-house team with precision and practicality in mind. Key components are sourced from trusted, certified suppliers, and assembly takes place in modern, quality-controlled facilities. Each unit undergoes strict third-party testing to ensure durability, safety, and compliance with international standards before reaching your home.

Yes. All Superlex appliances include a standard manufacturer’s warranty that covers defects in materials and workmanship. Customers who register their products can also enjoy extended service options and priority aftercare. Details about warranty coverage and duration can be found on each product’s page or in ourWarranty Policy section.

Currently, Superlex does not offer a dedicated wedding registry program. However, newlyweds can register their purchased Superlex products online to activate warranty and aftercare services. We’re also happy to assist with bulk gift purchases or customized bundle requests—please contact ourCustomer Support Team for personalized options.

We’re committed to making the Superlex experience accessible to everyone.
If you experience any difficulties using our website or need help with accessibility features, please reach out to us:

• Email: info@superlexshop.com
• Phone: +86 18127817193
• Office Hours: Monday–Friday, 9:00 AM – 6:00 PM

We’ll respond promptly and ensure you receive the assistance you need.